A STUDY OF THE CONTRIBUTION OF SECRETERY`S EFFECTIVE COMMUNICATION ON HUMAN RELATIONS IN POTISKUM LG

Abstract

CHAPTER ONE
1.1 Introduction
Communication has been considered as one of the principle aspect of an organization. It is through communication that goals are accomplished with acceptable optimality. Research has shown that in spite of the fact that a lot of financial, materials and human resources are being committed in an organization. There always have been some bodies that will harness these resources to drive benefits to the communication. This is one of the aspect and responsibilities of communication. It is obvious that only a good communication can lead on organization to realize its goal likewise poor one jeopardize even a well coordinate effort. Some organization started on successfully but within a short period of time they disappeared this is very common within public organization.
The importance of the role played by secretaries in any organization cannot be over emphasized. This is because of the fact that the secretary is a background of any organization; no office functions could have gone smoothly without the presence of the secretary. The office is an information Centre, be it confidential or non-confidential in an organization and properly taken care of, it may rain the image of the organization.




1.2 Background of The Study
Potiskum local government is one of the seventeen (17) local governments areas of Yobe state, it is located in the Western part of the state is shares boundaries with Fune local government in the east Nangere local government in the north and Fika local government in the south.
Nigeria has estimated population of about (140,000,000) according to census conducted in 2006 result, while people of Yobe has estimated about (2, 011481) and the Potiskum local government has population of about (351,000).
The predominant ethnic group in Potiskum local government area are, Ngizim, Kare-Kare, Bolewa, Ngamo and others, like Hausa, Fulani who normally found in everywhere in Nigeria their main occupation is farming, rearing cattle, civil service, trading, carpentry, blacksmithing and building. The area has two types of education which are the western education, traditional and indigenous education. The indigenous education is the education the community handed down to its seceding generation, which is quite different from the western types of education with a modern school system Potiskum local government being formally of the Nangere local government did not embrace western education of the early age of the century, this would be covered to Christianity.
Potiskum local government has many detract at the fine of conducting this study namely Potiskum and other district with the headquarter at Potiskum, the situation however change with time when it now has primary school and secondary school, out of which two are for female and three for male respectively.
Major Tribes Found
The major tribe in Potiskum local government area include: Ngizim, Bolewa, Kare-Kare and Ngamo, others are Hausa and Fulani. Most of their occupation is farming some few are civil servants and business oriented.
Climate Condition
The land Mass is favorable to agricultural production and food crop like cereals are being producing in commercial quantities. Others crop cultivated in the area include; Millet, beans groundnut, etc.
The temperature varies between 30 centigrade in summer times and 29 in the winter times or during the raining season of every year. Rainfall recorded in the areas in some years is up to 550 millimeters. The weather in Potiskum Local government area can be said to be fairly fine all through the year. The rainy season start around June and last through August of every year. While dry and hot weather cast around October and last through may of every year.
The people in the area are well known in the field of politics, and for their occupation in commercial activities. This has resulted in the town becoming well known throughout the country and nearby countries as a commercial centre of repute. The local government area is about 16, 1039 square kilometers and it is located in the west ward of Damaturu. The Yobe state capital, it is bounded in the west and north by Nangere local government area, Fune local government area in the east and Fika local government in the south. Potiskum local government area has two high institutions of learning, which include; College of Administrative and Business Studies (CABS) and Federal College of Education (F.C.E) also BEST central and many secondary schools.
Potiskum Emirate
It was just like a bomb shell had exploded in Yobe state, when in 2003 Governor Bukar Abba Ibrahim create more emirate council in the state, there have truth criticism against the exercise creating the emirates ignorance about Potiskum led many to perceive of its as newly created chief-don, but the fact is beyond reasonable doubt, that Potiskum has long existed in history, well before the pre-colonial era.
1.3 Statement of the Research Problem
Allan, F.and Geoffrey (1979) generally, many countries of the world especially Africa are faced with a variety of problem concerning managerial activities, among them is ineffective of communication by secretaries. The problems mainly arise from lack of proper training of secretaries regarding communication.
The major problem that plaques some organization is the conflict that exist between various department in the same organization. Some secretary regards themselves as the overall boss in their own department taking decisions and executing them without first examining what possible effects these decision, when carried through will have on other sections of the organization. This is wrong attitude to adopt where the success of one department depends on the cooperation of other departments.
The important role plays by secretaries cannot be over emphasized, and no organization can function or carryout their business activities effectively without secretary. The secretary is an engine house of any organization and if anything happens to the engine service it renders crumbled just as a stethoscope is to the medical doctor, secretaries are the organizations.
1.4 Significance of the Study
The reason for this study is to make an assessment of the secretary’s contribution of communication on human relations in organizations and the social satisfaction accompanying it. It will also increase familiarity of the role of communication service rendered in an organization, as it will seek to reveal the importance of secretaries and communication service rendered in an organization.
1.5 Research Objective
The significance of the research project is to
1) Show how efficient communication is to the overall function of the offices.
2) That the project will enable other researchers on this especially those in the area office technology to have reference while doing there research.
3) To show the effect of the secretaries contribution on human relation.
4) To show how secretaries performance in an organization.
1.6 Research Questions
Below are question aimed at finding solution into the course of this research work.
1) How efficient is communication to the overall function of an office?
2) How do secretaries perform traditional management activities in an organization?
3) How do secretaries perform communication activities in an organization?
4) How do secretaries perform human resources management activities in an organization?
1.7 Scope and Limitation of Study
It is not easy to survey all the contribution of a secretaries and effect communication system in an organization the reference point of this research shall be based on the college of Administrative and Business Studies (CABS) Potiskum.
The studies will analysis in details on assessment of the contribution of secretaries effective communication on human relation .Despite the fact, the case study is limited to above mentioned, there is still some limitations such as time to research and write the project is short which does not allow the researcher to carry out research on a wide scale or scope within the time given. In addition, financial problems are not left out in the limitation of the study.
1.8 Definitions of Terms
These are the key terms that should be researched on:-
secretary:- As a person with the ability to work effectively with little or no supervision, producing a high quality job or service with speed and accuracy and with minimum effort and expense within the shortage possible period of time. He also viewed.
Communication: is often been as connection allowing access between persons or place or communication is merely the act of conveying a message to another person or organization which an informative mutual understanding between the employer and employee and various member in the organization.
Importance: it means having a great or of great value, or having great authority or influence.
Organization: is the activity or result of distributing or disposing person or thins properly or the act of organizing a business or an activity related to business.
Human Relation: The skill or ability to work effectively through and with other people. In all aspect of life, you will deal with other people.